Harry Strausser, President Applied Innovation, Inc. Last year marked my 50th anniversary in the accounts receivable management industry. In 1973 my parents opened an agency in northeast Pennsylvania when I was 12. Those of us who are fortunate to have found a career as a second or third generation agency owner have seen unimaginable change in our industry. It has provided perspectives that younger collectors will never understand. It was the Old Wild West of the ARM industry. A rotary phone in your right hand, a cigarette in your left hand, 4x6 ledger cards for collection notes and paper, paper [...]

Since Applied Innovation’s inception almost 25 years ago, the development of cutting-edge technology and the effective and timely servicing of client needs has been the foundation of the company’s culture.  Our dynamic solutions become vital tools for our user base, allowing them to offer communication to their client and consumer bases in a contemporary, successful, seamless and efficient manner. As technology and user needs change Applied Innovation has met those needs by adding quality members to our team.  We are excited to announce the addition of two junior developers to our ranks. They will, as a team, assist with [...]

Applied Innovation has been conducting penetration testing for years.  In light of the recent Safeguards Rule standards, we are offering these services on a broader basis to the ARM industry.   Anyone operating in the financial industry must now comply with the new Safeguard Rules that went into effect on June 9, 2023.  As the name suggests, the purpose of the Federal Trade Commission’s Standards for Safeguarding Customer Information, the Safeguards Rule for short, is to ensure that entities covered by the Rule maintain safeguards to protect the security of customer information.  Collection agencies are specifically named as businesses that must comply as [...]

For many years, Applied Innovation has been very responsive to customer support inquiries and has offered retraining for user team members on the functionality of our solutions. We have often found the practice of connecting customers with one another has provided excellent opportunities for benchmarking best practices. Effective March 2023, we will be offering periodic online user programs designed to offer the following:  Updates on our solutions Reviews of functionality you may not realize exists Highlights of new release changes Opportunities for users to share ideas and ask questions Open Q&A among client and Applied Support team Our March 29, [...]