Versatile. Customized. Unmatched.
Unlock payment and communication potential with the PayStream™consumer collection portal
The Innovative PayStream™ Platform
Applied Innovation’s 24/7 PayStream Virtual Collector and the 24/7 PayStream Xpress Pay portal are the most versatile collection tools on the market. The PayStream consumer portal creates an advanced consumer experience with every type of communication, payment, and account management tool an agency requires. With customized negotiation tools, unparalleled reporting and documentation options, a fully-branded portal, and so much more, our fully-customizable consumer portal increases compliance and agent productivity while reducing overhead cost.
Applied Innovation offers the technology an agency needs to unlock expanded profitability while providing the most comprehensive tools and services collection agencies need to meet the rigorous demands of the accounts receivable management industry. We also provide a dedicated Client Support team for ongoing setup, tutorials, support, and training as needed throughout the lifetime of the account to ensure the maximization of the value of our technology and tools.
Payments Made Simple for Consumers
Consumers can set up pay in full, settlement in full, partial, recurring payment plans, and a host of other consumer account management tools. For quick one-time payments, Applied Innovation’s PayStream Xpress Pay Portal allows for compliant one-time payments for consumers at a fraction of the cost of a live collector recording sensitive information over the phone or via email.
Customized Negotiation
PayStream’s innovative online payment portal is enhanced by our proprietary Negotiator tool. Agencies can configure PayStream to follow the same negotiation process practiced in their office, saving valuable time by eliminating the need for live collection agents calling hundreds of individual accounts. The Negotiator tool is intuitively designed to accept a custom margin of acceptable payment and settlement plans that is specifically designated by the agency.
Request Documents At Any Time
PayStream’s documentation tools extend beyond the individual consumer experience. Agencies can request all documents associated with a consumer account any time they are required. Full reports on each account’s remaining balance, scheduled payments, and more are available based on user permissions. Clients can assign permissions for detailed reports while hosting an unlimited number of users for each account. Account permissions are designated by each agency and can be modified as new employees come onboard. Agencies may even change when each account report is updated from once a day to every five minutes.
Enhanced Communication Options
Secure and compliant, our paperless communication and dispute options allow collection agencies to give their consumers more choices in a digital environment. Paperless communication offerings allow for consumers to opt-in to email and SMS text communications, eliminating the thousands of dollars agencies spend on mail each year. PayStream’s dispute and feedback tools can be enabled by the client and provide a compliant and secure messaging service for consumers and clients to discuss their accounts.
Reduce Compliance Risk
As compliance requirements, regulation, and legal requirements evolve, so does our technology. With PayStream, clients can easily embed necessary legal language throughout the site to meet state and federal guidelines, reducing compliance risk. Applied Innovation keeps pace with the changing regulatory landscape of digital communications and payments by offering technology solutions that provide a comprehensive, compliant, and preferred method to communicate with consumers, collect payments, and securely transfer information.
Unparalleled Planning & Reporting Tools
PayStream combines agency data with our reporting and analytics tools to provide unparalleled transactional reporting capabilities. Get fast answers to queries ranging from remaining account balance to specific account holder’s names to account numbers and more using Applied Innovation’s state-of-the-art PayStream reports. Using even the most specific search parameters, agents can search through hundreds of accounts to access the information they need when they need it.
Detailed Audit Reports
Applied Innovation designed PayStream to be a one-stop-shop for an agency’s virtual consumer portal needs. With built in audit performance trackers and documentation, agencies can schedule, review, and analyze various audits of their systems. The examination and evaluation “wizards” built into our proprietary platform provide the data to affirm that PayStream is working accurately and efficiently.
Innovative Payment Monitoring
PayStream provides individualized payment monitoring based on our client’s preferences and can provide a detailed list of scheduled payments for a specific account or portfolio requested. Our detailed payment reports can be updated at any interval that an agency requests as an additional method of monitoring accounts and portfolios as well as to provide peace of mind that negotiator tools are effectively serving their consumers.
Your Brand. Your Voice.
Paystream eliminates confusion for consumers by creating a cohesive feel with the client’s website. By using each collection agency’s logo, language, and color scheme, the whitelabeled consumer portal becomes a natural extension of each client’s site, providing a consistent look and feel for consumers. All aspects of PayStream from the design to the user experience are customized for each individual agency. Consumer experience is at the forefront of our products and how we help generate revenue for our clients. Providing a unified payment platform is an important foundation for increased consumer satisfaction, engagement, and payments. PayStream can be integrated with your existing payment processor.
Accessibility Focused
As mobile usage surpasses traditional computer usage, collection agencies cannot afford to have a virtual collection tool that fails. PayStream’s mobile-friendly design meets the needs of consumers. Using Applied Innovation’s “wizards,” each client works closely with our Client Support Team to ensure that PayStream’s widgets are optimized for their consumers’ needs. Accessibility, reliability, and transparency are at the core of our products and services. PayStream is a 24/7/365 consumer portal that is accessible to consumers regardless of browser or device.
Step Up The Pace With Greenlight™
Step up the pace of receivables management with our E-Signature solution. Greenlight, incorporated into our PayStream platform, allows collectors to get payment authorizations while the consumer is on the phone. Sent via SMS text message or email, consumers can instantly approve, sign, and authorize an agreed-upon repayment plan over the phone to ensure compliance with Regulation E. Greenlight ensures all proper protocols are followed for the quickest path toward account resolution.
