Will the portal be tailored to look and feel like my own portal?
Yes you define the logos and the content across CAW and PayStream, and brand to your liking.
Do you offer Reports for clients and agency users?
Yes, client or agency users can create their own defined reports to analyze targeted data.
Can our creditor clients batch upload accounts to our CAW portal?
Yes, your clients can upload excel spreadsheets, docx or other types of batch files to upload accounts.
Does Applied Innovation operate outside the US?
Yes, we currently have clients operating in Canada and Australia in addition to all 50 states.
Does Applied Innovation offer functionality allowing consumers to consent to electronic forms of communication?
Yes, our PayStream solution allows consumers to opt in or out of electronic communications, so they can receive payment reminders, receipts, or any other information via text or email.
Is my organization too small or too large to experience the power of Applied Innovation’s resources?
We work with businesses of all sizes, and our pricing model ensures no business is too small to utilize our resources.
What data security measures are incorporated at Applied Innovation so users can feel comfortable with data placed on their system?
Fully PCI compliant with SOC2 certification. All data is securely encrypted at rest and fully in transit using the latest encryption standards.
Does Applied Innovation offer customer support to assist with training, platform functionality and enhanced functionality?
Applied Innovation solutions all come with unlimited support and training for the lifetime of your account.
Does PayStream only facilitate consumer payments or is there other functionality?
Much more functionality. Consumers can view all of their accounts, communicate with the agency through secure messaging, review payment receipts, refer to recurring payment plan dates for future debits, and dispute accounts if dispute buttons are activated.
Are consumers required to create an account with credentials on the PayStream portal?
No, consumers can make a onetime payment with PayStream Xpress without creating a username and password. To view all accounts and the payment negotiation platform, credentials would have to be created by the consumer.
Is Applied Innovation a payment industry processor or gateway?
No, we are processor agnostic, so our clients can use their preferred merchant services provider. We also work with a number of payment gateways in the ARM space.
